We aim to make the assessment & therapy processes as smooth, clear, and supportive as possible. Here’s how it works:

1. Send us an email enquiry or book directly through our Assessment Services page

We will contact you via email with further information and booking options. Select your preferred appointment type and time through our secure booking system (Zanda).

2. Pay 50% deposit on booking to secure your appointment

Your booking is confirmed once 50% payment is received. Full payment is required 48 hours prior to assessment interview.

3. Complete Your Intake Pack

Once payment is received, you’ll be sent:

• A comprehensive intake form

• Initial questionnaires

• Our Terms & Conditions, Privacy Policy, and Consent Form to review and sign

5. Attend Your Appointment

We’ll meet via secure Telehealth for your assessment session. This is a collaborative space where we’ll explore your experiences at a pace that feels safe and comfortable for you.

Our aim is to understand you well enough during the session to provide a thorough and accurate assessment. Occasionally, an additional session may be needed to complete the process — if so, this will be offered at no extra cost. You may also be sent additional questionnaires, depending on the information gathered so far.

6. Receive your letter or report

You will receive your letter or report approximately 2-6 weeks after your session (depending on level of assessment selected). You will also receive a copy of Your Neurodivergent Discovery Journey — a supportive resource designed to help you make sense of your diagnosis and begin exploring what it means for you.

7. Optional follow-up sessions

Optional feedback sessions to explore your diagnosis are included for all assessment options (30 minutes for the Discovery and Insight options and 50 minutes for the Comprehensive option). You will receive an offer for a feedback session on receiving your letter or report. If you would like additional support after your feedback session, you may be eligible for a Medicare rebate under a Mental Health Treatment Plan. For follow-up therapy sessions, you can book appointments with your psychologist or email us.

If you would like to make an inquiry, please complete the email inquiry form below or hit ‘learn more’ for more information about our assessment services.